Terms and Conditions

These Terms and Conditions govern your use of this application and related services. By accessing or using the app, you agree to these terms.

This service is operated by Happy Friday Pty Ltd (ABN 39 670 080 109). Zuno is a registered trade mark and is licensed for use in Australia under Trade mark 2601833.

Important — Zuno AI, Chat Meal Creator and food safety: Zuno AI uses artificial intelligence to suggest recipes, ingredients and cooking instructions. AI can make mistakes. You must independently check that any recipe is food safe before you prepare, cook, store, reheat or serve it — including cooking temperatures, times, cross-contamination, allergens and suitability for everyone who will eat the meal. Zuno does not provide medical, nutritional or food-safety advice. See section 12 for full terms.

1. Acceptance of Terms

By using the app, you confirm that you have read, understood, and agree to these Terms and Conditions.
If you do not agree to these terms, you must not use the app.

2. Eligibility

You must only use the app if you are legally able to enter into a contract and comply with these terms.
Where account registration is required, you must provide accurate, current, and complete information.
You must not create an account on behalf of someone else unless you are authorised to do so.

3. Australian Consumer Law

These terms apply subject to the Australian Consumer Law and any other mandatory laws that cannot be excluded, restricted, or modified by agreement.
Nothing in these terms is intended to exclude, restrict, or modify your rights, guarantees, remedies, or protections under the Australian Consumer Law.
If the app supplies services to you as a consumer, those services come with consumer guarantees that cannot be contracted out of.
If a problem arises with the service and a legal remedy is available, we will handle it in accordance with the Australian Consumer Law and any other applicable law.

4. Accounts and Security

You are responsible for keeping your login details, verification codes, and account access secure.
You must not share your password, session, device access, or authentication credentials with any other person.
You are responsible for activity carried out through your account, whether or not you personally performed that activity.
You must tell us promptly if you believe your account has been accessed without your permission.
We may require additional verification, including multi-factor authentication, before allowing access to certain parts of the app or before sensitive actions are completed.

5. Permitted Use

You may use the app only for its intended personal or authorised business purposes.
You must use the app in a way that is lawful, respectful, and consistent with these terms.
You must not use the app in a way that interferes with its operation, security, availability, or other users' experience.

6. Restricted Areas and Access Controls

Some parts of the app are restricted and may only be accessed by authorised users, approved accounts, or users with the correct permissions.
You must not attempt to enter, inspect, bypass, copy, or use any restricted area, feature, tool, or function unless we have explicitly allowed you to do so.
You must not try to bypass any login, permission, subscription, device, or security control.
We may change, limit, suspend, or remove access to any part of the app at any time.
If access to a part of the app is withdrawn, you must immediately stop using that part of the app.

7. Acceptable Use

This section is supported by our Acceptable Use Policy, which explains the rules for safe and fair use of the service in more detail.
You must not misuse the app, including by uploading harmful code, attempting unauthorised access, disrupting services, or using the app to harass, abuse, defraud, or mislead others.
You must not use automated means to scrape, harvest, crawl, copy, or bulk access the app or its data unless we have clearly allowed it.
You must not attempt to reverse engineer, decompile, disassemble, or otherwise derive source code, logic, data structures, or security controls from the app.
You must not use hidden, blocked, or internal functions in a way that is outside the app's intended use.

8. User Content

You are responsible for any content you submit, upload, send, store, or display through the app.
You must only submit content that you have the right to use and share.
You must not upload or share content that is unlawful, harmful, misleading, abusive, defamatory, infringing, or contains malware or other harmful material.
We may review, store, process, moderate, or remove content where reasonably necessary to operate the app, provide support, maintain security, or comply with the law.

9. Messages, Support, and Communication

If the app provides support, messaging, or feedback tools, you must use them respectfully and only for genuine requests or communication.
You must not impersonate another person, submit false support requests, or use support tools to access information you are not entitled to see.
We may retain support communications and related records for service, security, and audit purposes.

10. Files, Images, and Other Uploads

Where the app allows file uploads or image uploads, you must only upload files that you have the right to share.
You must not upload files that are unsafe, unlawful, misleading, excessive, or outside the types or size limits we allow.
We may rename, scan, store, process, resize, or remove uploaded files to operate the app and protect users.

11. Subscriptions, Features, and Availability

Some features may require an active subscription, package, role, approval, or other access condition.
Features, content, limits, and availability may vary by account type and may change from time to time.
We may suspend, limit, or remove access to features if your subscription expires, your account is inactive, or your access rights change.
We do not guarantee that any feature will always be available, uninterrupted, or error-free.

12. Zuno AI, Chat Meal Creator, AI-Generated Recipes and Food Safety

Zuno AI — including Chat Meal Creator, the Manual Meal Builder, AI ingredient suggestions, AI instruction generator and related features — uses artificial intelligence to help you plan meals. By using these features, you acknowledge and agree to the following.

12.1 AI can make mistakes

AI-generated content may be wrong, incomplete, inconsistent, outdated, misleading or unsuitable for your circumstances.
Outputs may include incorrect ingredients, quantities, substitutions, cooking steps, temperatures, times, utensils, storage guidance, reheating instructions, allergen information, nutritional information or cost estimates.
The same prompt may produce different results at different times. Saved or previously generated recipes may also contain errors.
We do not guarantee that AI outputs are accurate, complete, current or appropriate for any purpose.

12.2 Not professional advice

Zuno AI content is for general convenience and inspiration only. It is not medical, nutritional, dietary, allergen, paediatric, pregnancy, food-science or food-safety advice.
We are not a substitute for a qualified health professional, accredited practising dietitian, doctor, allergist or food-safety authority.
If you have allergies, intolerances, medical conditions, religious or cultural dietary requirements, or other health-related needs, you must obtain appropriate professional advice and must not rely on the app alone.

12.3 You must verify food safety before cooking or serving

You are solely responsible for deciding whether a recipe is safe to prepare, cook, store, reheat and serve, and for every meal you make using the app.
Before you cook or serve any AI-generated or AI-assisted recipe, you must independently double-check the ingredients, method and instructions against reliable food-safety sources — including product labels, manufacturer instructions, and guidance from Food Standards Australia New Zealand (FSANZ), state and territory health departments, and other authoritative sources.
You must verify, at a minimum: safe internal cooking temperatures; adequate cooking times; safe handling of raw meat, poultry, seafood, eggs and dairy; prevention of cross-contamination; safe cooling and refrigeration; safe storage and use-by periods; safe reheating; and whether ingredients are safe for everyone who will eat the meal.
Do not consume food you reasonably believe may be undercooked, contaminated, spoiled, incorrectly stored or otherwise unsafe, even if the app suggested it.

12.4 Allergens, dietary needs and vulnerable people

Do not rely on the app to identify, avoid or manage allergens or dietary restrictions. AI may omit allergens, suggest unsafe substitutions, or fail to account for cross-contact risks.
Always read product labels and confirm ingredients yourself before buying, preparing or serving food.
Take extra care where meals are prepared for children, infants, elderly people, pregnant people, or anyone who is immunocompromised or otherwise at higher risk from foodborne illness.
If you tell the app about allergies, intolerances or preferences, that information may still be misunderstood, ignored or applied incorrectly by the AI.

12.5 Your use of Zuno AI

You must provide accurate information when describing allergies, intolerances, dietary needs or other restrictions, and you must not use Zuno AI in a way that could endanger yourself or others.
You must not represent AI-generated recipes as professionally verified, medically approved, allergen-free or guaranteed food safe.
We may change, limit, suspend or remove Zuno AI features at any time.

12.6 No warranty on recipes

To the maximum extent permitted by law, we make no representation or warranty that any recipe, ingredient list, instruction, tip, nutrition estimate, cost estimate or other Zuno AI output is safe, wholesome, suitable, legal to prepare in your location, or fit for consumption.
You use Zuno AI and any recipe content at your own risk.

13. Third-Party Services

The app may depend on third-party services, such as payment processing, email delivery, hosting, push notifications, analytics, storage, or artificial intelligence tools.
Those third-party services are operated by others and may have their own terms, policies, limits, and outages.
We are not responsible for delays, failures, interruptions, or losses caused by third-party services outside our control.
Zuno AI may use third-party AI providers to generate recipe content. We do not control how those providers process requests and do not guarantee their outputs.

14. Data and Privacy

We may collect, use, store, and process information about your account, device, usage, support requests, and interactions with the app.
We may also store logs and audit records for security, troubleshooting, abuse prevention, analytics, and service improvement.
You should review our Privacy Policy for more information about how personal information is handled.
By using the app, you consent to the handling of your information in accordance with our Privacy Policy and applicable law.

15. Security and Abuse Prevention

We may monitor usage, log activity, apply rate limits, and use other protective measures to keep the app secure, fair, and reliable.
We may intentionally rate limit or throttle requests, features, uploads, or automated activity to protect the service, prevent downtime, and reduce abuse.
We may block, delay, or reject requests that appear suspicious, abusive, excessive, or inconsistent with normal use.
We may investigate suspected misuse, unauthorised access, or policy violations and take action where needed.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to the app at any time if we reasonably believe you have violated these terms or created a security, legal, or operational risk.
If your access ends, you must stop using the app and any restricted materials, features, or content obtained through it.
Sections that by their nature should continue after termination will continue to apply.

17. Intellectual Property

The app, including its design, software, branding, text, graphics, and underlying functionality, is owned by us or our licensors and is protected by law.
You must not copy, modify, distribute, sell, or create derivative works from the app except where we have expressly allowed it.
You may not use our branding or materials in a way that suggests approval, endorsement, or affiliation unless we have agreed to it in writing.

18. Disclaimers

The app is provided on an "as is" and "as available" basis to the extent permitted by law.
We do not guarantee that the app will meet your needs, be error-free, or always be available.
Any information, recommendations, or outputs generated by the app — including AI-generated recipes, ingredients, instructions, nutrition information and cost estimates — are provided for convenience only. You must review and verify them yourself before relying on them.
Without limiting section 12, we do not warrant that any app content is accurate, complete, current, food safe, allergen safe, nutritionally appropriate or suitable for any person or occasion.

19. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the app.
To the maximum extent permitted by law, we are not liable for illness, injury, allergic reaction, anaphylaxis, food poisoning, choking, property damage, or any other harm arising from the preparation, consumption, storage, reheating or serving of food based on app content — including AI-generated or AI-assisted recipes — or from your failure to independently verify food safety.
To the maximum extent permitted by law, our total liability for claims relating to the app will be limited to the amount you paid to use the app in the relevant period, or the minimum amount allowed by law if no payment was made.
Nothing in these terms limits any rights or remedies that cannot legally be excluded, including consumer guarantees under the Australian Consumer Law.

20. Changes to the App or Terms

We may update the app, change features, or modify these terms from time to time.
If we make material changes, we may provide notice where reasonably practical.
Your continued use of the app after changes take effect means you accept the updated terms.

21. General

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in effect.
Our failure to enforce any part of these terms is not a waiver of our rights.
These terms are governed by the laws of Australia, and any mandatory consumer protection laws that apply in the place where the service is supplied will also apply.

22. Contact

If you have questions about these terms, please contact us through the app's support or contact channels.