Legal

Privacy Policy

Last updated: June 30, 2026

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This service is operated by Happy Friday Pty Ltd (ABN 39 670 080 109). Zuno is a registered trade mark and is licensed for use in Australia under Trade mark 2601833.

1. What this policy covers

  • This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our app, website, support channels and related services.
  • By using the service, you acknowledge that personal information may be handled as described in this policy and in accordance with applicable law.

2. Personal information we collect

  • The personal information we collect may include your name, email address, account details, login details, subscription or membership information, support request details, device information, and information you choose to submit through the service.
  • If you use Zuno AI or Chat Meal Creator, we may collect your chat messages, meal names, recipe preferences, dietary or allergy information you choose to provide, saved meals, and AI-generated recipe content such as ingredients, instructions and related outputs.
  • If you contact us for help, we may also collect the content of your messages, attachments, screenshots, and other information you provide to us.
  • We may collect technical information such as device identifiers, browser type, IP address, session information, and usage information.
  • If you make a payment or manage a subscription, we may collect billing-related details and transaction records through our payment provider.

3. How we collect personal information

  • We collect personal information directly from you when you register, sign in, update your account, submit forms, contact support, upload content, or use features of the service.
  • We may collect information automatically when you use the app or website, including through cookies, local storage, session storage, logs and similar technologies.
  • We may also receive personal information from service providers that help us operate the service, such as payment, email, storage, hosting, notification or artificial intelligence providers.

4. Why we collect, use and disclose personal information

  • We collect, use and disclose personal information to provide and improve the service, manage accounts, authenticate users, maintain security, respond to support requests, process payments, send service communications, and meet legal obligations.
  • If you use Zuno AI or Chat Meal Creator, we may use your chat messages and related meal-planning information to generate, save, refine and display recipes and to operate AI-enabled meal-planning features.
  • We may use personal information to detect, prevent and investigate fraud, abuse, unauthorised access, security incidents and misuse of the service.
  • We may use information to operate features that depend on third-party services, including email delivery, push notifications, storage, payment processing and AI-enabled functionality.
  • We may also use information for internal business purposes such as analytics, troubleshooting, audit logging, service improvement and product administration.

5. Direct marketing

  • We will only send you direct marketing communications where permitted by law.
  • If we send you marketing messages, you may opt out at any time by using the unsubscribe process in the message or by contacting us.
  • We may still send you essential service notices, account notices, security alerts and transactional messages even if you opt out of marketing communications.

6. Disclosure of personal information

  • We may disclose personal information to our employees, contractors, service providers and advisers where reasonably necessary to operate the service and manage our business.
  • Service providers may include payment processors, cloud storage providers, email providers, push notification providers, hosting providers, analytics providers and artificial intelligence service providers.
  • We may disclose personal information where required or authorised by law, including where necessary to comply with legal requests, protect our rights, or respond to security or safety concerns.

7. Overseas disclosure

  • Some of the service providers we use may store or process personal information outside Australia.
  • Where we disclose personal information overseas, we will take reasonable steps required by the Australian Privacy Principles to ensure the recipient handles the information in a manner consistent with those principles.

8. Cookies, local storage and similar technologies

  • We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the service is used and improve the user experience.
  • We may also use local storage and session storage in your browser or device to maintain session state and support certain app functions.
  • You can control cookies through your browser settings, but some parts of the service may not work properly if cookies or similar technologies are disabled.

9. Security of personal information

  • We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
  • Those steps may include access controls, authentication, logging, rate limiting, monitoring, encryption in transit, server-side protections and restricted administrative access.
  • No system is completely secure, and we cannot guarantee absolute security.

10. Retention

  • We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, to comply with legal obligations, to resolve disputes, and to maintain security and audit records.
  • When personal information is no longer required, we will take reasonable steps to delete or de-identify it, unless we are required by law to retain it.

11. Access and correction

  • You may request access to the personal information we hold about you.
  • You may also request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
  • If we refuse access or correction, we will explain why, subject to any legal restrictions.

12. Complaints

  • If you believe we have mishandled your personal information, you may contact us using our support or contact channels.
  • Please include enough detail for us to understand and investigate your concern.
  • We will respond within a reasonable time and work with you to resolve the issue.
  • If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Notifiable data breaches

  • If we become aware of a data breach that is likely to result in serious harm, we will assess the breach and notify affected individuals and the Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.

14. Changes to this policy

  • We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements or business practices.
  • The updated version will apply when it is published on our website or otherwise made available to you.

15. Contact us

  • If you have any questions about this Privacy Policy or our handling of personal information, please contact us through the app's support or contact options.